Customers FAQ’s

How can I contact you?

You can message us directly through our contact us button or by sending us an email to

My order hasn’t arrived what do I do?

We are sorry to hear this! In the first instance if you can send your customer reference to us through contact.

Can I return an item?

Yes, you can, you have 28 days to return an item and we have 14 days to process your refund once the item is back with our partner.

What do your tags mean? V Ve PF?

  • V- Vegan
  • VE – Vegan Range
  • PF – Plastic Free
  • S – Sustainable
  • E – Ethically produced and sourced.

What are Choose Conscious ethical credentials?

We are a B- Corp Pending so operate a triple bottom line, People, Planet and Profit. You can read more about it at